Frequently Asked Questions

Check our our frequently asked questions and answers below to help you find what you are looking for.

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How do I know if my boiler is economical?

If you’re buying a new boiler, or just trying to decide if you need one, how efficient it is will be a big part of your decision.

To find boilers that are economical, look for their ENERGY STAR rating. A well rated boiler should run very efficiently, whereas a poorly rated model may be more cost effective to replace in the long run.

You should find that all modern boilers are more economical when compared to older models.



Can you do bathroom remodelling?

Yes, we have an excellent reputation for bathroom installations, we are happy to design, supply and install your bathroom, or simply to install your own fittings. We can also cover any electrical works, plastering and tiling.

What should I do if I find a leak?

Turn off the water at the main stopcock (usually under or near to your kitchen sink). Turn all cold taps on to drain the system. Turn off your central heating system or any other water heating system you may have. Turn on the hot taps to drain that system. If a pipe has burst, turn off any electrics. Call Us On 07547-983-254.

Do you supply gas safety certificates to landlords?

YES – As a landlord, you are responsible for the safe working order for all gas appliances on your property or properties, every 12 months. Once we have completed your checks, you will be issued with a certificate, which you must keep for 2 years.

Why would I need a power flush?

Are your radiators taking longer to warm up, do they have cold spots? Then you could benefit from a Power Flush. Give us a call to discuss your situation and we can arrange to come out and give a proper diagnosis.

What is a power flush?

A power flush is where a low pressure but high water flow pump is connected to your central heating system and is pumping water through at high speed. With a combination of some essential chemicals, the power flush can dislodge and break down any materials, such as limescale or black sludge and leave your system working at 100% maximum efficiency again.

What type of boiler do I need?

The most common type of boiler in the UK is a combi-boiler. This is a single unit that provides both heating and hot water. It runs directly off the mains and does not require any kind of water storage tanks as hot water is produced on demand. Combi-boilers can be gas or electric and are ideal for small and average houses.

Larger households, those with multiple bathrooms that are likely to be in use simultaneously or households who want strong showers or quickly-run baths will be better suited with an alternative, known as a system boiler which can offer a more balanced supply when there is multiple demand for hot water.

Apart from the type of boiler, consider other factors you wish to have such as higher energy efficiency or additional functionality such as smart controls at these will all affect your choice of boiler.

How much does a gas boiler installation cost?

Because every home is unique and different households have different needs, it is not possible to provide a one-size-fits-all answer when it comes to replacement boiler cost. When you are looking to have a new boiler installed, there are two things to think about when it comes to costs - the price of the boiler itself, and the cost of having it installed by an appropriately trained engineer. UK law requires all gas boilers to be installed in accordance with the Gas Safe rules and regulations, which means this is not something that you can do yourself.

Factors that can affect the cost of the installation are whether you are planning to replace an existing combi-boiler with an equivalent in the same location, or whether you wish to have a replacement boiler installed in a new location. If you have chosen to go for something that is completely different to your existing system, then this will also have an impact on the installation cost.

As regards the price of the boiler itself, this depends on factors such as the type and size of boiler, technology and special features, etc. and can only be accurately established at the time of enquiry.

How do I know if my boiler needs replacing?

There are many signs that boiler replacement is necessary or imminent, and many of these can be identified long before it stops working completely. One of the most obvious signs, of course, is frequent breakdowns that mean you are constantly having the boiler repaired. If this is the case, you may find that you actually save money in the long term by simply choosing to replace it with a new boiler. Another sign is that you have to keep restarting the boiler or if it is costing you more than you want it to.

Other common indicators that it is time to consider boiler replacement are if you are finding it difficult to keep your house warm or your water is not hot enough. This may mean that your boiler is no longer operating as well as it should, or that it is simply no longer sufficient for your needs. In either case, a replacement is a good option.

Finally, if your boiler is making noises this may also be a sign that it is coming up for a replacement.

How long does a boiler last

As a guideline, a typical gas boiler can be expected to last in the region of 15 years, however this is only a rough estimate. In most cases, it is recommended that you begin planning the installation of a new gas boiler in advance, rather than waiting until it becomes an urgent necessity.

Planning ahead for your boiler replacement will allow you to take into account important considerations such as energy saving and efficiency, as well as available budget. It is also worth considering your current and future needs to determine which boilers might be best suited. Investing more in modern technology now may offer substantial savings in the long term.

It is also worth bearing in mind that boiler technology has developed so much over the last few years that it may be in your interests to consider upgrading your boiler sooner than originally planned to take advantage of increased efficiency offered by energy saving technology.

What information do you need to know about my house to fit a new central heating system and boiler fitted?

To make sure we fit the right size boiler for your home we will need to know:

  • How many radiators do you have?
  • How many bathrooms do you have?
  • How many rooms are in the house?
  • Do you have double-glazing?
  • Are you planning to build an extension to your house

Are all of your installers qualified to fit a new boiler and central heating system?

Every single UK Gas installer is Gas Safe registered and has had all of the correct training.

How long does it take to fit my new boiler?

In the majority of cases we can quote on the first day and fit on the second day. We will do our very best to schedule your boiler refit as quickly as possible and at your convenience.

What boiler brands do you fit?

We work with multiple boiler manufacturers including; Worcester Bosch, Valliant, Ideal, Baxi and Glow Worm. We will work with you to get the right boiler for your home and budget.